We ensure your transaction online is protected so that you can buy the things you need with confidence. When you purchase an item on Afrimash, Our guarantees help ensure you receive the items exactly as described and also in time.
How ‘Buyer Protection’ Really Works
Everyone who purchases one or more item on Afrimash and pay into Afrimash account is eligible for the following:
1. Full Refund of Your Money if You Don’t Receive Your Order
If it ever happens that you make payments for an item(s) on Afrimash, and you don’t receive your order as promised, you simply have to contact us for a refund.
2. Full or Partial Refund if the Item Received is not What Was Described
If the item(s) sent to you is really different from what you ordered for, you are free to demand a full or partial refund of your money. A full refund applies if you return the item while a partial return applies when you decide to keep the item.
Steps to Getting Your Refund
If it ever happens that you are unsatisfied by the item you purchase from Afrimash, here are the steps to take:
Step 1. Contact the Seller as soon as Possible
Explain the exact problem to the seller to see if there was any mistake and perhaps the seller will settle with you amicably without getting our arbitration team involved.
To contact the seller, go to your Account, select the the product and then click on ‘Make an Enquiry for this Product.
If the seller is uncooperative or you are still not satisfied, take the next step.
Step 2. Contact Afrimash Arbitration Team
Our arbitration team is hyperactive towards ensuring the buyer is satisfied eventually. By inviting our arbitration team, you want us to mediate between you and the seller in order to ensure justice.
To contact our arbitration team, click here.
HOT TIP: Ensure you thoroughly read the the item descriptions before making payments. If you have questions before payments, simply hit the “Make an Enquiry” button and get answers from the seller.